A McKinsey study revealed that companies investing in Knowledge Management experience a 25-30% increase in productivity. This figure testifies to the significant impact of this practice on performance and growth.

In the light of these encouraging results, a central question arises: what exactly is Knowledge Management?

This practice aims to capitalize on, structure and transmit the company’s collective expertise. The aim is to transform individual knowledge into a shared heritage, accessible to all, to better meet customer needs and strengthen internal skills.

In concrete terms, this involves several strategic challenges:

• Preserve expertise: Don’t lose the knowledge accumulated over the course of projects.
• Transform expertise into concrete results: ensure that knowledge becomes an operational asset.
• Enhance consultant skills: Offer resources to develop talent.
• Create an accessible database: Make information available to all employees.

A number of tools have been designed to meet this need:

The « Consultant Journey »

This workshop is a short presentation given by technical experts from your company to pass on their knowledge on a specific topic.

Knowledge Management Library

Linked to the Consultant Journey, this scalable digital library brings together sessions led by your experts by area of expertise. It can take the form of a shared drive or internal software.

The onboarding process

A comprehensive induction process from the outset is the key to anchoring this practice in your employees’ daily lives. Successful knowledge management rests on 3 pillars, one of which is people. Everyone must be involved in this process, and each consultant is invited to contribute according to his or her area of expertise.

Once these tools are in place, their application in the company enables continuous improvement:

Corporate application :

In order to monitor and fine-tune your system :

• Ongoing development of training paths by our consultants: Courses are enriched by feedback after each assignment.
• Coordination with the QHSE department: Regular monitoring ensures that content is up to date and relevant, in conjunction with the QHSE department. Sarobidy Applincourt & Alexia Leclerc

At Dolfines, we have structured our approach around a strong conviction:

Knowledge Management is designed to strengthen our ability to meet our customers’ challenges, while enhancing the expertise of our teams. It’s an opportunity to increase our employees’ mastery of a wide range of subjects, and to build a sustainable knowledge base accessible to all.

In short, knowledge management is one of the solutions for increasing your production capacity. But AI is also a powerful lever for transforming your processes. Find out how it can help you here.